Last updated: 17 June 2026
Maxable Global CIC respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, submit an enquiry, attend one of our activities, or engage with our work.
1. Who we are
Maxable Global CIC is a registered Community Interest Company in England and Wales.
Organisation name: Maxable Global CIC
Company number: 15927037
Registered office: 50a Hall Lane, London, England, NW4 4TN
Email: info@maxableglobal.com
For the purposes of data protection law, Maxable Global CIC is the data controller for the personal information we collect and use.
2. What information we collect
We may collect personal information when you:
visit our website; complete a contact or enquiry form; contact us by email, telephone, social media or other communication channels; register interest in our programmes, events, workshops or initiatives; attend an activity, workshop or event; subscribe to updates, if this option is made available; partner, sponsor, volunteer or collaborate with us.
The information we may collect includes: your name; email address; phone number, if provided; organisation name, if applicable; job title or role, if provided; enquiry type; message content; event, workshop or programme interest; communication preferences; photographs, videos or testimonials, where you have given permission; technical website information such as IP address, browser type, device type and pages visited, where analytics tools are used.
We do not intentionally collect special category data through our website contact forms. Please do not send sensitive personal information through the website unless it is necessary for your enquiry.
3. How we use your information
We use personal information to: respond to enquiries; provide information about our programmes, workshops, initiatives and activities; manage partnerships, sponsorships and collaborations; organise events, workshops and community activities; communicate with participants, partners, supporters and stakeholders; send updates where you have requested or agreed to receive them; improve our website, communications and services; keep appropriate records; meet legal, safeguarding, accounting or regulatory obligations; protect the rights, safety and wellbeing of people involved in our activities.
4. Our lawful basis for using your information
We only use personal information where we have a lawful basis to do so. Depending on the situation, this may include:
Consent — where you have clearly agreed to us using your information, for example to receive updates or allow use of a photograph or testimonial.
Contract — where we need to use your information to provide a service, activity, event or programme you have requested.
Legal obligation — where we need to keep or share information to comply with the law.
Legitimate interests — where it is necessary for the running of Maxable Global CIC, such as responding to enquiries, managing relationships, improving our work, keeping records and promoting our activities in a proportionate way.
You can withdraw consent at any time where we rely on consent.
5. Photographs, videos and testimonials
We may use photographs, videos, feedback or testimonials from events, workshops and activities for reporting, publicity, website, social media, funding, partnership or awareness purposes.
We will only use identifiable photographs, videos or testimonials where appropriate permission has been obtained.
If you wish to withdraw permission for future use, please contact us at info@maxableglobal.com. Please note that materials already published or printed may not always be removable immediately or retrospectively.
6. Children and young people
Maxable Global CIC may deliver educational, awareness or wellbeing activities in group or community settings. We do not provide one-to-one counselling, therapy, clinical mental health treatment or crisis intervention through this website. Where activities involve children or young people, these will be delivered with appropriate safeguarding arrangements and, where applicable, in partnership with schools, parents, carers or community organisations.
We do not knowingly collect personal information from children through the website without appropriate consent.
7. Sharing your information
We do not sell your personal information. We may share personal information only where necessary with: website hosting or IT service providers; email, form, database or cloud storage providers; event, workshop or programme partners where relevant; professional advisers, accountants or insurers; regulators, authorities or law enforcement where required by law; safeguarding or emergency services where necessary to protect someone’s safety or wellbeing.
Where we use third-party service providers, we expect them to protect personal information and use it only for the agreed purpose.
8. International transfers
Some third-party service providers, such as website, email, cloud storage or analytics providers, may process data outside the UK. Where this happens, we expect appropriate safeguards to be in place in accordance with data protection law.
9. How long we keep information
We keep personal information only for as long as necessary for the purpose it was collected.
As a general guide: general enquiries may be kept for up to 2 years; event, workshop or programme records may be kept for up to 6 years where needed for administration, reporting, insurance or legal purposes; financial and accounting records may be kept for up to 6 years; consent records for photographs, videos or testimonials may be kept for as long as the material is in use; safeguarding-related records may be kept for as long as necessary in line with safeguarding, legal and insurance requirements.
We may keep anonymised information for reporting, evaluation or impact measurement.
10. How we protect your information
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. These steps may include:limiting access to personal information; using password-protected systems; using secure website and email systems where possible; keeping records only for as long as necessary; reviewing how information is stored and handled.
No website or online system can be guaranteed to be completely secure. Please take care when sending information online.
11. Your rights
Under data protection law, you may have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your information in certain circumstances; object to or restrict certain types of processing; withdraw consent where we rely on consent; request transfer of your information where applicable; complain to the Information Commissioner’s Office.
To exercise your rights, please contact us at: info@maxableglobal.com. We may need to verify your identity before responding.
12. Marketing and updates
We will only send marketing emails or updates where we have a lawful basis to do so.
You can unsubscribe or ask us to stop sending updates at any time by contacting: info@maxableglobal.com.
13. Links to other websites
Our website may contain links to external websites, social media platforms or third-party content.
We are not responsible for the privacy practices, content or security of external websites. Please review the privacy policies of any external websites you visit.
14. Cookies and analytics
Our website may use cookies and similar technologies. Please see our Cookie Policy for more information about how cookies are used and how you can manage your choices.
15. Complaints
If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office:
Information Commissioner’s Office
Website: www.ico.org.uk
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this website with a revised “last updated” date.